Since being founded in 1984, Tel-West has grown
to provide quality products and service to over
3,500 business accounts in the Spokane area. Our
locally owned company specializes in installing
and servicing telephone systems, voice mail and
call processing systems, data cabling and peripheral
equipment.
Quality Products
We provide only top quality, state-of-the-art
products from manufacturers such as Panasonic,
Inter-Tel, CallWare, and Active Voice. |
Full Parts and Labor Warranty
We have full parts and labor warranty. Our
technicians come to your place of business
and repair or replace any equipment necessary
so your business can operate without interruption. |
Certified Technical Staff
Our technicians are factory-trained and certified
to offer you the highest level of service
possible. |
Guaranteed Response Time
We provide emergency service 24 hours a day.
If your system should ever fail, we will have
a technician on-site within 2 hours. |
Back Up Stock
With our extensive inventory, you can rest
assured that if any part of your system should
ever fail, you will not go without service
or equipment. |
Training
Training is key to customer satisfaction.
Our training staff will help your employees
feel more confident while learning to use
their system to its fullest capabilities.
We offer unlimited free training for your
original staff as long as you own the system. |
Customer Service
Our service representatives will act on your
behalf, making telco changes and coordinating
the installation. It is our job to make sure
you have a positive experience when making
telco changes. Customer service is also available
for any questions you may have on correct
usage of system features and any program changes
you may make. |
Competitive Pricing
Tel-West has a long-standing policy. We will
always meet a competitor’s price, as
long as the two products being proposed are
comparable. |
Customer Satisfaction
If you are not satisfied with our products
or services, we will refund your money within
30 days of installation. We also provide free
program changes and discounted pricing for
additional equipment during this period. |
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