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Communications Service and Support for Spokane Area Businesses

Tel-West provides engineering, installation and long-term communications service and support for many Greater Spokane Area businesses. Working to establish a technology strategy based on our high-quality products and service standards, we strive to ensure optimal system performance for customer satisfaction for many years to come. We provide quality equipment and top-notch service, and our highly trained staff understands our industry to offer expert advice on all your communications needs. No matter what your specific challenge may be, we’re confident we can find a solution to meet your needs based upon our many years of industry experience.

customer service agent

Dedicated Account Management for a Seamless Operation

Relying upon over 25 years of industry experience, we offer dedicated account management to help our customers achieve maximum performance output and seamless operations. Your dedicated account manager will serve as your one point of contact to answer your questions and address your concerns. Scheduled status calls and monthly reports help ensure communication channels remain open and you get the ongoing support you need. In addition to our regular communication via phone and email, we also try to provide face-to-face time to better understand your business’ needs, so that we can make expert recommendations for improving your workflow.

Customer Service: On-Call 24 Hours for Emergency Service

Tel-West service representatives are highly trained to provide the highest level of customer support available. Our staff of factory-trained and -certified technicians is on-call 24 hours a day with access to extensive on-site equipment inventories for fast, efficient responses to customer needs.

two men discussing company needs

Installation and Ongoing Support for the Life of Your System

Our certified staff assigned to your project will arrive on-site prior to your installation to gather programming information and to complete a site survey to access what’s needed to complete your installation. Often, programming is done in our office because our goal is to minimize or eliminate downtime for your business as the new system is being installed. Our technician will then test all systems and programming to ensure that everything’s functioning according to your specifications.

Cabling for Voice and Data Applications

As a licensed telecom electrical contractor in Spokane, our bonded and insured technicians run, terminate and certify voice and data cabling for existing, remodel and new construction projects. Whether your system requires Category 5E or Category 6 cabling, Tel-West is equipped to handle the installation and provide ongoing support for all your structured cabling system needs.

Maintenance: Customized On-Site Employee Training

Effective implementation of any new office system requires a structured, ongoing training program for better maintenance. Therefore, we work with each customer’s individual needs to design a customized training program and documentation to maximize the potential of your technology and staff.

End-user training usually consists of classes at your facility conducted in groups of approximately 10 employees. Customized training materials are provided. System administrators and key answering positions receive additional materials and instruction. Training is included on new installations for the life of your system for all existing employees.

Legacy Systems we continue to service:

Toshiba NEC and Panasonic logo

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